When do I need to place my order by?
Order by 8am for next day delivery
Please note, some postcodes have specific delivery dates which can be found here on our website.
What time are your deliveries?
We deliver between 7.30am and 8.30pm Tuesday to Friday.
You will receive a text message the morning of your delivery with an approximate time of arrival.
Can I pick up my order? Yes you can. We are located at 618 Darling St, Rozelle. Pick up days are Tuesday- Friday between 11am and 5pm.
I have a missing item from my delivery, how do I contact you?
Please email us at firstname.lastname@example.org.
Can I modify my set box?
We will always do our best to accommodate any special requests. Please note that this will always come down to seasonal availability, and the value of the items.
How do I change or cancel an existing order?
- If you have a subscription order, you can make changes yourself by logging into your online account. Cancellations or changes need to be submitted by 2pm three business days prior to delivery.
- If you have a one-off order and you want to cancel or add items, this will need to be done manually by our Customer Service team. Please email email@example.com by 2pm two business days prior to your delivery to request.
- Changes or cancellations to orders including meat products are required by 10pm three business days prior to the delivery date. Changes or cancellations requested after this deadline will incur a cancellation fee.
How to make changes to a subscription:
- Go to "Shop" and look for the item that you want to add
Login to your account
On the bottom left of your screen there is a "Save with Hillview Rewards" button if you are on a computer, or a love heart/bag icon if on a device.
From here it comes up with 'Your Rewards' and you can claim the reward by clicking Apply Code, or you can manually enter the code into discount box when you check out.
Are you certified organic?
We are not certified organic, however all our produce is grown sustainably with a focus on the land, the environment and without the use of synthetic chemicals.
Where are your farms?
Our farm Hillview is in Batlow in the Riverina area of NSW, on the western side of the Snowy Mountains. We also source our produce from a network of family and friend's farms all over NSW and in some instances in other states where products can’t be grown all year round in NSW.
How do I provide feedback?
Please email firstname.lastname@example.org and a member of our Customer Service team will get back to you. If your issue is with regards to a specific product delivered, please contact us within 24 hours of receiving your delivery and provide a photo of the issue for review.