When do I need to place my order by?

Order by 8am for next day delivery

Please note, some postcodes have specific delivery dates which can be found here on our website. 

What time are your deliveries?

We deliver between 7.30am and 8.30pm Tuesday to Friday. 

You will receive a text message the morning of your delivery with an approximate time of arrival.

Can I pick up my order? Yes you can. We are located at 618 Darling St, Rozelle. Pick up days are Tuesday- Friday between 11am and 5pm.

I have a missing item from my delivery, how do I contact you?

Please email us at service@hillviewfarms.com.au 

Can I modify my set box?

We will always do our best to accommodate any special requests. Please note that this will always come down to seasonal availability, and the value of the items.

How do I change or cancel an existing order?

    • If you have a subscription order, you can make changes yourself by logging into your online account. Cancellations or changes need to be submitted by 2pm three business days prior to delivery. 
    • If you have a one-off order and you want to cancel or add items, this will need to be done manually by our Customer Service team. Please email service@hillviewfarms.com.au by 2pm two business days prior to your delivery to request.
    • Changes or cancellations to orders including meat products are required by 10pm three business days prior to the delivery date. Changes or cancellations requested after this deadline will incur a cancellation fee. 

How to make changes to a subscription:

- Log into your account
- Go to "Shop" and look for the item that you want to add
- Click on that item and it will take you to the full screen for ONLY that product
- Click on the 'add to existing subscription' button. This will add it to your existing subscription
- View your shopping cart to view your subscription order and to remove any unwanted products
- If you would like to add a product for one week only, add to your subscription as normal and then change the quantity to 0 for all future weeks or delete the product the next week.
- Once you have reviewed your new order, please submit the changes
Cancellations or changes need to be submitted by 2pm three business days prior to delivery. 
How do I redeem my Frequent Fruiter Points?
To redeem your $10 voucher once you have earned 2000 Frequent Fruiter Points, please follow the below steps.

         💻 Login to your account

         👜 On the bottom left of your screen there is a "Save with Hillview Rewards" button if you are on a computer, or a love heart/bag icon if on a device.

        💲 From here it comes up with 'Your Rewards' and you can claim the reward by clicking Apply Code, or you can manually enter the code into discount box when you check out. 

Are you certified organic? 

We are not certified organic, however all our produce is grown sustainably with a focus on the land, the environment and without the use of synthetic chemicals.

Where are your farms? 

Our farm Hillview is in Batlow in the Riverina area of NSW, on the western side of the Snowy Mountains. We also source our produce from a network of family and friend's farms all over NSW and in some instances in other states where products can’t be grown all year round in NSW.

    How do I provide feedback?

    Please email service@hillviewfarms.com.au and a member of our Customer Service team will get back to you. If your issue is with regards to a specific product delivered, please contact us within 24 hours of receiving your delivery and provide a photo of the issue for review.